Terms of Use

1. Introduction

Welcome to www.cuppachai.co.uk (“Website”), operated by The Cafe Box Limited, trading as Cuppa (“we,” “us,” “our”). By accessing or using our Website, you agree to comply with these Terms of Use (“Terms”). If you do not agree, please do not use our Website.

2. Company Information

• Company Name: The Cafe Box Limited
• Trading As: Cuppa
• Website: www.cuppachai.co.uk
• Email: cuppa@thecafebox.co.uk
• Address: 34-35 Wilbury Way, Hitchin, SG4 0TP

3. Use of the Website

By using our Website, you agree that you will:
• Use it only for lawful purposes.
• Not engage in fraudulent, harmful, or unauthorized activities.
• Not interfere with the security, functionality, or accessibility of the Website.
• Be at least 18 years old or have parental consent to use the Website.

4. Account Registration

To place orders, you may need to create an account. You are responsible for:
• Keeping your login details secure.
• Ensuring account information is accurate.
• Not sharing your account with others.

We reserve the right to suspend or terminate accounts for any breach of these Terms.

5. Orders & Payments

• By placing an order, you confirm that all details provided are accurate.
• We reserve the right to refuse or cancel orders due to errors, suspected fraud, or legal restrictions.
• Payments are processed securely via third-party providers (e.g., Stripe, PayPal). We do not store payment details.

6. Pricing & Availability

• Prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
• We strive for accurate pricing but reserve the right to correct errors.
• Availability of products may change, and we do not guarantee stock at all times.

7. Delivery & Returns

• Delivery times are estimates and may vary.
• If an item is lost or delayed, contact us at cuppa@thecafebox.co.uk.
• Our Returns & Refunds Policy outlines return eligibility and refund conditions.

8. Intellectual Property

All content on this Website (text, images, logos, designs, etc.) is owned by Cuppa (The Cafe Box Limited) or licensed to us. You may not copy, reproduce, or use our content without permission.

9. User-Generated Content

If you submit reviews, comments, or other content:
• You grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display it.
• You confirm it does not infringe third-party rights or contain offensive material.
• We may remove or moderate content at our discretion.

10. Limitation of Liability

We do our best to keep the Website secure and functional, but we are not liable for:
• Interruptions, errors, or technical issues.
• Loss of data or damages resulting from your use of the Website.
• External links or third-party services.

Your use of this Website is at your own risk.

11. Privacy & Cookies

Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Website, you agree to our Cookie Policy.

12. Termination & Suspension

We may suspend or terminate access to the Website if you violate these Terms or engage in unlawful activity.

13. Governing Law

These Terms are governed by UK law. Disputes will be handled in UK courts.

14. Changes to These Terms

We may update these Terms at any time. Continued use of the Website after changes means you accept the new Terms.

15. Contact Information

For questions, contact us at:
• Email: cuppa@thecafebox.co.uk
• Address: 34-35 Wilbury Way, Hitchin, SG4 0TP